Politique de remboursement et d'annulation

Because Infynex provides both digital products and custom services, refund eligibility differs by category. The terms confirmed in your specific order apply alongside this policy.

Digital Products

Refund eligibility for digital products depends on delivery status, activation status, the product-specific terms of the underlying provider, and applicable law. Where a product has not been delivered or activated, a refund will generally be available. Where a licence key, credential, or access has already been issued or redeemed, a refund may not be possible.

Subscription Services

Cancellation and refund terms for subscriptions may depend on whether the service has already been activated or delivered, and on the renewal terms of the underlying provider. Cancelling a subscription stops future renewals; it does not automatically refund a period already started unless the applicable terms provide otherwise.

Custom Services

Custom design, software, development, automation, and creative work may become partially or fully non-refundable once work begins, according to the agreed project terms. Where a project is cancelled mid-delivery, amounts corresponding to completed work and committed costs remain payable, and any unearned balance is returned.

Duplicate Charges

Duplicate confirmed charges should be reported to us promptly. Once verified, duplicate charges are reviewed and corrected where appropriate.

Failed Delivery

If Infynex is unable to provide an agreed product or service, we will offer an appropriate resolution — such as an alternative product, a rescheduled delivery, a partial refund, or a full refund — according to the purchase agreement and applicable law.

How to Request a Refund

Send a refund request through the contact form on this website, including your order reference, the product or service concerned, and the reason for the request. We will confirm receipt and respond with a decision or a request for further information.

Chargebacks

We ask that you contact us before initiating a chargeback so we can review the issue directly. Most disputes can be resolved faster this way.